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Are Beachcomber Hot Tubs Good?

Beachcomber hot tubs aren’t one of the best-known brands of hot tubs on the market. Because of that, you don’t hear them mentioned as often. But are Beachcomber hot tubs good?

So I did a little research, and this is what I found:

Beachcomber hot tubs have mixed reviews, but are generally perceived to be a high-quality hot tub company with added features such as freeze-protection, and a variety of economy modes to maximize economic savings.

But ultimately, that’s just a quick observation.

So in this article, we’ll examine where and how they are built, what kind of insulation they use, and how their reviews stack up, That way you can decide if a Beachcomber hot tub is right for you.

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Do Beachcomber hot tubs have good reviews?

The reviews of Beachcomber hot tubs range from 1-star on Yelp and the Better Business Bureau to 4.5 stars on Google. However, Yelp and the BBB only have a handful of reviews compared to 141 reviews on Google.

And it’s also important to note that more often than not, people go to the BBB and Yelp sites when they have a problem or a beef.

So I think those platforms naturally skew ratings down. And that’s especially true on Yelp for businesses that aren’t restaurants.

But let’s look at a few of the complaints and see what we can learn:

Complaint or Issue How Many Complaints
Poor customer service 60%
Needing frequent repairs (on a new tub) 20%
More Expensive than comparable brands 13%
Mysterious white stuff in the water 7%

Interestingly, one of their Yelp reviewers even said that Beachcomber threatened to not continue to provide service on their hot tub unless they removed their negative review.

So far, I’d proceed with caution before buying from them. But let’s look at some other factors too.

(Source 1 Source 2 Source 3)

What do people like about Beachcomber hot tubs?

Customers like that Beachcomber hot tubs are easy to operate and are easy to switch modes for economic savings. But they also like the Roman Arch waterfall feature. The built-in freeze protection is great for those living in cold climates.

They have evolved over that time as newer technology has come along, but the old ones are still providing hours of carefree enjoyment for lots of people.

They are easy to operate – the control panel gives you a choice of modes to automatically set up the desired temperature and timing.

Here are some examples of economy mode:

  • Away from home – the hot tub will always be in economy mode with the temperature reduced by 20° F.
  • Energy Saving – economy mode during the peak hours of the day and resume normal mode on the weekend.
  • Weekender – economy mode from Monday to Friday, and run normally over the weekend.
  • Super Energy – economy mode during peak hours, every day of the week.
  • Standard/Beginner – the hot tub will never be in economy mode and will be filtering according to the management system’s low-level configuration.

The Roman Arch waterfall is a nice feature, especially at night when the light shines through the water jets. There is also a blade waterfall to give you that sound of running water.

Other options include an Ozonator to oxidize the water and an ultra-violet lamp to reduce the amount of sanitizer required to produce crystal clear water all the time.

The Hush Pump System is tranquil with low energy consumption and high flow circulation, and all Beachcomber hot tubs have built-in freeze protection for their equipment.

How long do Beachcomber Hot Tubs last?

Beachcomber hot tubs are designed to last 15-20 years. However, with Beachcomber’s service complaints, finding a qualified local repair person can better help ensure the longevity of the hot tub.

Like all hot tubs, it is the equipment that often fails first.

The acrylic shell is coated with up to 10 layers of fiberglass to give it extra strength and rigidity, with each coat being applied by hand and then sanded down. The shell is then cured in a special kiln to control the moisture content and humidity in much the same way as a boat is made.

This is why the Beachcomber is more expensive than most hot tubs of a similar size and specification.

The seating is supported by steel I-beams, providing rigid structural support under every seat, giving Beachcomber the confidence to offer a lifetime guarantee on the hot tub shell structure.

With its Balboa control and heating system, plus PVC-glued and clamped pipework, this hot tub is certainly built to last.

That’s of course, provided you look after it and follow the maintenance regime I discussed in a recent article. I am able to get an additional 5 years of life on the hot tubs I’ve owned just by doing a few simple things regularly.

Read it here on my site by clicking the link.

How many different hot tubs does Beachcomber have?

Beachcomber makes two types of hot tubs: the HYBRID4 series, which has the equipment outside of the hot tub under a safety step.

And the LEEP series, which has the equipment tucked inside the hot tub cabinet behind an access door.

These are the basic models:

Model Base price*1 Size (no. of people in brackets*2) No. of jets*3
HYBRID4 Series
750SLB $21,999 89 x 89 x 38” (8) 192
750 $18,999 89 x 89 x 38” (8) 192
740 $18,499 89 x 89 x 38” (6) 183
730 $16,499 80 x 88 x 38” (6) 161
720 $16,499 80 x 88 x 38” (7) 147
710 $15,499 70 x 86 x 38” (4) 143
590 $12,999 89 x 89 x 38” (8) 128
570 $12,499 80 x 88 x 38” (6) 112
550 $12,499 80 x 88 x 38” (5) 106
540 $11,499 70 x 86 x 38” (5) 102
530 $10,499 70 x 86 x 38” (4) 84
380 $10,499 89 x 89 x 38” (7) 102
360 $9,499 80 x 88 x 38” (6) 100
350 $9,499 80 x 88 x 38” (5) 104
LEEP Series
590 $11,857 89 x 89 x 38” (7) 128
550 $11,357 80 x 88 x 38” (5) 106
540 $10,357 70 x 86 x 38” (5) 102
510 $7,499 57 x 75 x 30” (2) 60
380 $9,807 89 x 89 x 38” (7) 104
360 $9,307 80 x 89 x 38” (6) 100
340 $7,499 70 x 86 x 34” (5) 81
320 $6,999 78 dia. x 38” (6) 45

*1 Base prices are taken from the Beachcomber website and may include discounts only available at the time.
*2 One of these is a cooling seat
*3 Beachcomber counts every hole in the jet as a jet, so to get a comparison with others you should divide by 4.

There are variations on some of these, such as Special Editions with extra features, so it is worth checking their website for the full range and latest prices.

What are some common Beachcomber hot tub problems?

The most frequent complaints about Beachcomber hot tubs are issues with leaks inside the insulation & equipment malfunction. Also, the side skirts of their hot tubs are not removable, so if you need access to anything inside the sealed sides, you have to call Beachcomber or the dealer to come and fix it.

So just having to call the company to get to the underside of your hot tub is a drag.

I’ve fixed small leaks myself many times with parts costing just a couple of bucks. And it would be a real drag to have to pay for a service call every time that happened.

As with any hot tub, there are plenty of parts that can go wrong – sensor problems, a faulty circulation pump, or a defective heating element can be costly to put right, and these are not DIY jobs.

The HYBRID4 series has a problem in this respect.

With that said, other than pipework and wiring, there isn’t much in there to go wrong as the pump and heater are concealed inside the safety step.

With those key components outside the tub, you cannot reclaim the heat, and this makes the HYBRID4 prone to frost damage if there is a power outage in the depths of winter—something you may want to think about if you live in a place that has extreme weather.

The LEEP series is more conventional, with the equipment located inside the hot tub cabinet behind an access door, so everything is easy to get at.

If you follow the maintenance regime I told you about, this should keep everything in good shape.

Where are Beachcomber hot tubs made?

Beachcomber hot tubs are made in Canada with offices in Toronto, Quebec, and Vancouver. But the company was first founded in Surrey, British Columbia in 1978.

Keith Scott had a desire to build a quality product after sampling some of the hot tubs on the market at that time, so he set his company up on that basis.

Quality management is key to producing zero defects hot tubs, and this mantra runs right through their manufacturing process from start to finish.

Beachcomber has a presence in over 40 countries across the globe.

They are selling to places such as the USA, South America, Japan, Norway, Sweden, the UK, and Ireland. They ship from their development centers in Toronto, Montreal, and Vancouver, where they also stock Rapidship and Made-to-Order hot tub models.

If you are looking for something extra-special, Beachcomber makes ultra-luxury hot tubs with all the features you want (and even some you didn’t know you wanted).

Hot tub care products are also shipped from these locations under the Beachcomber brand. Their Care Free range is a weekly water care system that replaces traditional water conditioners to control bacteria and algae growth, improve water quality, and stabilize pH levels.

Did I cover all you wanted to know about whether Beachcomber hot tubs are any good?

I hope I covered everything you wanted to know about Beachcomber. They make good, sturdy hot tubs with a lifetime guarantee on the shell.

That, together with the Balboa control and heating system, makes Beachcomber a good choice for mid to high-end portable hot tubs.

If you have any questions, feel free to leave a comment or drop me a line, and don’t forget to click on the links to read associated articles on my site.

For first time buyers, I recommend you read this recent article on my website – there are 23 points to consider before buying. Just click that link to read it on my site.

Photo which requires attribution:

The door to the hot tub is also quite nice. by Alan Levine is licensed under CC2.0

Jeff Campbell